Job Description
Join our award-winning team as a Front Desk Agent at Milwaukee's premier downtown hotel! We're seeking energetic professionals to deliver exceptional guest experiences through seamless check-ins, personalized service, and 24/7 support. This immediate-hire opportunity offers competitive pay, flexible shift schedules, and rapid career advancement in the heart of Wisconsin's hospitality hub.
What We Offer:
• Comprehensive training program
• Health benefits & 401(k) matching
• Hotel room discounts nationwide
• Shift differential pay for overnight shifts
• Recognition programs for top performers
Responsibilities
- Manage guest check-in/check-out procedures with speed and accuracy
- Handle reservations, payments, and billing inquiries
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Maintain security protocols and guest confidentiality
- Process mail/packages for guests and staff
- Utilize PMS software (Opera) for daily operations
- Execute emergency response procedures
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience
- Proficiency with reservation systems (Opera preferred)
- Strong communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling abilities
- Professional appearance and demeanor
- Must pass background check and drug screening