Job Description
Join our award-winning team as an entry-level Front Desk Agent and launch your career in hospitality! No prior experience required – we provide comprehensive training. You'll be the first point of contact for guests, delivering exceptional service at our premium downtown Charlotte location. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing hotel chain.
Responsibilities
- Warmly welcome and register guests while managing check-in/check-out procedures
- Handle reservations and room assignments with precision using our PMS system
- Respond promptly to guest inquiries and resolve concerns with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Excellent communication and interpersonal skills
- Proficiency with basic computer systems and software
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-focused mindset
- Flexible availability including weekends and holidays