Job Description
Join our award-winning team at the heart of Silicon Valley! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences at our luxury downtown San Jose hotel. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in one of California's most vibrant cities. If you're passionate about hospitality and thrive in fast-paced environments, apply today to become part of our family!
Responsibilities
- Check in/out guests efficiently while maintaining personalized service standards
- Manage reservations, room assignments, and billing with precision
- Respond to guest inquiries and resolve issues promptly
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Upsell hotel amenities and services to enhance guest experiences
- Maintain a clean, organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficient in property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid driver's license and clean driving record
- Flexible availability including nights/weekends/holidays
- Basic knowledge of San Jose attractions and transportation