Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Oceanview Resort in Long Beach! We're seeking energetic professionals to deliver exceptional guest experiences in a fast-paced luxury environment. Immediate openings available for day/night shifts with competitive benefits including health insurance, paid time off, and growth opportunities. If you're passionate about hospitality and thrive in dynamic settings, apply today to start your career with us!
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage room reservations and modify bookings per guest requests
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest needs
- Uphold brand standards through exceptional service delivery
- Assist with valet services and luggage handling during peak hours
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Delphi)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (days, nights, weekends, holidays)
- Basic knowledge of local attractions and transportation options
- High school diploma or equivalent required
- Valid driver's license preferred for valet duties
- Professional appearance and positive demeanor