Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent! We're seeking a charismatic and detail-oriented professional to deliver exceptional guest experiences in the heart of Washington, Ohio. As the first point of contact for our valued guests, you'll embody our commitment to luxury service while managing check-in/check-out processes, handling reservations, and resolving inquiries with finesse. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic hospitality environment.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using PMS systems
- Handle reservation inquiries and modifications with precision
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphroom hotel policies and safety protocols
- Assist with concierge services and local recommendations
- Maintain accurate records of guest feedback and incidents
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of hotel operations and guest services
- Flexible availability including nights/weekends/holidays
- Positive attitude and professional appearance