Job Description
Join our award-winning downtown Chicago team as a Front Desk Agent and become the heart of our luxury hospitality experience! We're seeking charismatic professionals to deliver exceptional guest experiences at one of the city's premier hotels. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment where every day brings new challenges and rewards.
Responsibilities
- Deliver warm, personalized guest check-in/check-out experiences using Opera property management system
- Handle guest inquiries with professionalism and resolve issues promptly
- Manage room reservations and optimize occupancy rates
- Process payments accurately and maintain financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through consistent service excellence
- Assist with VIP guest requests and special arrangements
Qualifications
- 1+ years hotel front desk or customer service experience required
- Proficiency in Opera property management system preferred
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent; hospitality degree preferred
- Strong attention to detail and multitasking abilities
- Valid Illinois driver's license and clean driving record
- Fluency in English; Spanish proficiency highly valued