Job Description
Join our award-winning luxury hotel in the heart of Dallas! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and exceptional service in a vibrant downtown setting.
Why You'll Love Working Here: Competitive compensation, comprehensive benefits package, career growth opportunities, and a team-focused culture in one of Dallas' premier hospitality destinations.
Responsibilities
- Efficiently manage guest check-ins/checkouts using Opera property management system
- Handle reservation modifications, cancellations, and room assignments
- Resolve guest inquiries and concerns with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for guest requests
- Upsell hotel amenities and services to enhance guest experience
- Maintain organized front desk operations and documentation
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Texas Food Handler certification preferred