Job Description
Join our dynamic team at Grand Horizon Hotels as a Front Desk Agent where exceptional service meets opportunity! We're urgently seeking enthusiastic professionals to manage our high-energy front desk operations in the heart of Los Angeles. This shift-based role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to deliver memorable guest experiences. Enjoy competitive compensation, comprehensive benefits, and career growth in one of LA's premier hospitality destinations.
Responsibilities
- Manage check-in/check-out processes efficiently while maintaining accurate guest records
- Handle guest inquiries and resolve concerns with professionalism and empathy
- Coordinate room assignments using property management systems
- Process payments, manage cash floats, and reconcile daily transactions
- Collaborate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through consistent service delivery
- Assist with valet services and luggage handling during peak shifts
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Cloudbeds)
- Strong multitasking abilities with attention to detail
- Flexible availability including nights, weekends, and holidays
- Basic math and cash handling skills
- Exceptional communication and problem-solving abilities
- Valid driver's license (for valet duties)
- High school diploma or equivalent required