Job Description
Welcome to The Grand Detroit Hotel, where we pride ourselves on delivering world-class hospitality and unforgettable guest experiences. We are currently seeking a dynamic and personable Front Desk Agent to join our growing team. Whether you are looking for your first job in the hospitality industry or looking to advance your career, this is the perfect opportunity to shine. You will be the face of our brand, ensuring every guest feels valued, welcomed, and comfortable from the moment they arrive at our historic location.
Why Join Us?
We offer a competitive benefits package including health insurance, paid time off, and employee discounts. Our training program is designed to help you grow into a leadership role within our organization.
Responsibilities
- Greet all guests warmly and professionally upon arrival and departure, creating a welcoming first impression.
- Register guests efficiently by conducting accurate check-ins and check-outs using our property management system.
- Answer incoming calls, respond to emails, and manage the front desk switchboard with clarity and courtesy.
- Handle guest inquiries regarding hotel amenities, local directions, dining options, and services promptly.
- Assist in managing the hotel’s key card system, ensuring security protocols are followed at all times.
- Maintain a clean, organized, and visually appealing front desk area and lobby space.
- Process payments, post charges, and resolve any billing discrepancies with financial accuracy.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in customer service, retail, or hospitality is preferred but not mandatory for entry-level candidates.
- Strong communication skills with the ability to converse fluently in English.
- Proficiency with computer systems and hotel management software (training provided on the job).
- Ability to work flexible hours, including weekends, holidays, and evening shifts.
- A positive attitude, professional demeanor, and a genuine desire to help others.