Job Description
Join Our Prestigious Team in the Heart of the French Quarter!
We are seeking a friendly, energetic Front Desk Agent to join our weekend team. If you are looking for a great opportunity to start your hospitality career with no experience required, this is the perfect role for you. Enjoy the vibrant atmosphere of New Orleans while providing top-tier service to our guests.
Why Join Us?
- Competitive hourly pay starting at $15.00.
- No prior experience necessary – we provide comprehensive training.
- Weekend shifts (Saturday & Sunday) with a flexible schedule.
- Employee discounts on dining and local attractions.
- A supportive and fun work environment.
Responsibilities
- Guest Relations: Welcome guests warmly upon arrival and departure, ensuring a memorable first and last impression.
- Check-In/Out: Efficiently manage the registration process, including verifying information, processing payments, and issuing room keys.
- Phone Support: Answer incoming calls in a professional manner, taking accurate messages and routing inquiries to the appropriate departments.
- Front Desk Operations: Handle mail, packages, and faxes with care and distribute them to guests promptly.
- Lobby Maintenance: Maintain the cleanliness and organization of the reception area and lobby at all times.
- Inquiry Handling: Provide information regarding local attractions, dining, and transportation to guests.
- Problem Solving: Address guest concerns or issues immediately and escalate complex situations to the Hotel Manager.
Qualifications
- Availability: Must be available to work weekends (Saturday and Sunday) and have a flexible schedule.
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Computer Proficiency: Basic computer literacy and ability to learn property management systems quickly.
- Appearance: Professional appearance and grooming standards.
- Education: High school diploma or GED equivalent required.
- Physical Requirements: Ability to stand for extended periods and lift up to 20 lbs occasionally.
- Experience: No prior experience required. We value attitude and work ethic over past history.