Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Horizon Hotel in vibrant Phoenix! We're seeking friendly, energetic individuals to create memorable guest experiences. Perfect for students or career changers – no prior experience required! Enjoy flexible scheduling, competitive pay, and comprehensive training. Our modern downtown location offers dynamic work environment with growth opportunities. Be the first face guests see and make every stay exceptional!
Responsibilities
- Warmly welcome and check-in/check-out guests using hotel management systems
- Manage reservations, answer inquiries, and provide local recommendations
- Process payments, handle cash transactions, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through exceptional service and professional appearance
- Resolve guest concerns promptly and escalate complex issues appropriately
Qualifications
- No experience required – we provide comprehensive paid training!
- High school diploma or equivalent (currently enrolled students welcome)
- Exceptional communication and interpersonal skills
- Basic computer proficiency and comfort with learning new systems
- Ability to stand for extended periods and handle multiple tasks
- Positive attitude and passion for customer service
- Flexible availability including evenings, weekends, and holidays