Job Description
Welcome to The Louisville Grand Hotel, where we pride ourselves on delivering world-class hospitality experiences. We are currently urgently hiring a dedicated Front Desk Agent to join our dynamic team in the heart of Louisville, Kentucky. If you are a proactive problem-solver with a passion for guest service, we want to meet you.
As a Front Desk Agent, you are the face of our hotel. You will ensure every guest feels welcomed, valued, and comfortable during their stay. We offer a competitive salary, comprehensive benefits, and a supportive work environment where your contributions are recognized.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Employee discounts on dining and accommodations
- Opportunities for career advancement within the hotel group
- Modern, state-of-the-art work environment
Don't miss this chance to advance your career in the hospitality industry. Apply today to become part of our family!
Responsibilities
- Check guests in and out efficiently using our Property Management System (PMS).
- Handle guest inquiries, complaints, and requests with professionalism and empathy.
- Manage reservations and room assignments to maximize occupancy.
- Process payments and handle cash transactions accurately.
- Maintain a clean, organized, and welcoming lobby area at all times.
- Assist in coordinating with housekeeping and maintenance teams.
- Enforce hotel safety and security policies.
Qualifications
- Minimum of 1 year of experience in a front desk or guest services role is preferred.
- High school diploma or GED required.
- Strong communication and interpersonal skills.
- Ability to stand for extended periods and lift moderate weights.
- Flexibility to work weekends, holidays, and evenings.
- Proficiency in Microsoft Office and PMS software.
- Fluency in English (bilingual candidates encouraged).