Job Description
At Apex Hospitality Solutions, we pride ourselves on providing exceptional service to our community and guests. We are currently seeking a motivated and friendly Front Desk Agent to join our dynamic team in Indianapolis. We are looking for individuals who are eager to start their career and are ready to make a great first impression.
While prior experience is a plus, it is not required. We offer comprehensive on-the-job training to help you succeed. If you are a local resident looking for immediate employment and a chance to grow within the hospitality industry, we want to hear from you.
Responsibilities
- Guest Reception: Greet all visitors, clients, and guests warmly upon arrival and maintain a welcoming atmosphere at the front desk.
- Phone Management: Answer incoming calls promptly, screen callers, and take accurate messages or route calls to the appropriate department.
- Administrative Support: Handle check-in and check-out procedures efficiently, verify identification, and process payments.
- Information Desk: Provide directions, answer general inquiries regarding our services, and assist with local recommendations.
- Mail & Delivery: Sort and distribute incoming mail, packages, and faxes to the correct departments or individuals.
- Facility Maintenance: Monitor the lobby area to ensure it remains clean, organized, and presentable at all times.
- Communication: Act as a point of contact for internal and external stakeholders, relaying information clearly and professionally.
Qualifications
- No Experience Necessary: We welcome candidates with no prior formal experience who possess a strong willingness to learn and a positive attitude.
- Education: High school diploma or General Equivalency Diploma (GED) is required.
- Communication Skills: Excellent verbal and written communication skills with the ability to speak clearly and professionally.
- Computer Proficiency: Basic computer skills and familiarity with standard office software (e.g., Microsoft Office) are preferred.
- Professional Appearance: Must maintain a neat, professional, and well-groomed appearance.
- Reliability: Must be punctual, dependable, and able to work flexible shifts, including weekends and holidays.
- Local Availability: Must reside within the Indianapolis area and be available for immediate start.