Job Description
Join our award-winning luxury hotel in downtown Atlanta! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences. As a key member of our front desk team, you'll be the first point of contact for discerning travelers, ensuring seamless check-ins, personalized service, and memorable stays. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in Atlanta's bustling hospitality scene. Immediate start available!
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle guest inquiries, reservations, and special requests
- Upsell hotel amenities and services to enhance guest satisfaction
- Resolve guest complaints with professionalism and discretion
- Maintain accurate billing records and payment processing
- Coordinate with housekeeping and maintenance teams
- Execute emergency procedures and safety protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera/PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Georgia driver's license preferred
- Basic knowledge of Atlanta attractions and transportation
- High school diploma or equivalent required