Job Description
Join our award-winning team at Grand Plaza Hotel, Oklahoma City's premier luxury destination! We're seeking charismatic Front Desk Agents to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing operations with precision. Enjoy competitive compensation, comprehensive benefits, and career growth in a stunning downtown setting. Apply today to become part of our hospitality family!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing transactions accurately
- Resolve guest inquiries and complaints promptly while maintaining service standards
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain detailed records using property management systems
- Process payments and balance daily cash operations
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- Minimum 1 year customer service or front desk experience
- Proficiency with hotel management software (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and multitasking abilities
- Basic math and cash handling skills
- Valid Oklahoma driver's license preferred