Job Description
Join our award-winning hospitality team as a Front Desk Agent at the heart of New Orleans' vibrant French Quarter! We're seeking energetic professionals to deliver exceptional guest experiences while managing dynamic shift schedules. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and embody Southern hospitality. Enjoy competitive pay, flexible part-time hours, and the opportunity to work in one of America's most iconic destinations. Apply today to become the welcoming face of our luxury hotel!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage room reservations and modify bookings in real-time
- Handle guest inquiries with professionalism and local expertise
- Process payments, manage cash floats, and balance daily transactions
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards during all guest interactions
- Assist with emergency procedures and safety protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or hospitality experience
- Proficiency with PMS systems (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of New Orleans attractions and transportation
- Valid driver's license and reliable transportation