Job Description
Join our award-winning team at the Grand Hospitality Group as a Part-Time Front Desk Agent in the heart of Atlanta! We're seeking charismatic individuals who embody Southern hospitality to create unforgettable experiences for our discerning guests. This role offers flexible scheduling while providing a dynamic environment to grow your customer service expertise. Enjoy competitive pay, complimentary hotel stays, and opportunities for advancement within our luxury brand. If you thrive in fast-paced settings and take pride in delivering exceptional guest experiences, apply today!
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries and resolve issues with empathy and professionalism
- Process payments and manage billing transactions accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest experience
- Maintain a pristine front desk area and lobby appearance
- Execute emergency procedures with calm composure
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience preferred
- Proficient with hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Valid driver's license and reliable transportation