Job Description
Are you a people person looking to launch a career in the vibrant hospitality industry? The Grand View Hotel & Suites is currently seeking enthusiastic and reliable Front Desk Agents to join our award-winning team in the heart of downtown Chicago. We pride ourselves on exceptional guest experiences and offer a fantastic opportunity for individuals with no prior experience to grow professionally.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. Whether you are checking in late-night travelers or assisting a family with local recommendations, your warm demeanor and professionalism are key. We provide comprehensive training to ensure you feel confident and ready to succeed in this dynamic role.
Why Join Us?
- Competitive hourly pay ($18 - $22/hr).
- Shift work opportunities for flexible scheduling.
- Full training provided—no experience necessary.
- Employee discounts on dining and accommodations.
- Career advancement opportunities within the hospitality sector.
Responsibilities
- Welcoming and greeting guests upon arrival with a positive and professional attitude.
- Checking guests in and out efficiently using the Property Management System (PMS).
- Answering incoming phone calls and emails promptly to address inquiries or requests.
- Handling cash transactions and balancing daily deposits accurately.
- Assisting guests with directions, local recommendations, and special requests.
- Ensuring the front desk area is clean, organized, and presentable at all times.
- Resolving guest complaints or issues with patience and a problem-solving mindset.
Qualifications
- High school diploma or equivalent required.
- Strong interpersonal and communication skills.
- Ability to work various shifts, including evenings, weekends, and holidays.
- Basic computer literacy and typing skills.
- Reliable transportation to and from work.
- A positive, outgoing personality and a genuine desire to help others.
- Ability to stand for extended periods and lift light luggage (up to 20 lbs).