Job Description
Join our award-winning hospitality team at Grand Sacramento Hotel, where exceptional service meets modern luxury. We seek a dynamic Front Desk Agent to create memorable guest experiences while managing seamless check-in/check-out processes. This role is perfect for passionate professionals who thrive in fast-paced environments and take pride in delivering five-star service. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth within our renowned hotel chain.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using Opera PMS
- Handle reservation inquiries, modifications, and upselling opportunities
- Resolve guest concerns promptly with empathy and professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform nightly audits and report generation
- Maintain cleanliness and organization of the front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of Sacramento attractions and transportation
- Flexible availability including weekends, nights, and holidays
- High school diploma or equivalent required
- Valid California driver's license (for airport shuttle duties)