Job Description
Join the award-winning team at Grand Hotel Washington, where exceptional hospitality meets historic charm. We're seeking a dedicated Front Desk Agent to be the first point of contact for our guests, delivering memorable experiences that embody our commitment to excellence. This full-time position offers competitive compensation, comprehensive benefits, and growth opportunities within our luxury hotel chain.
Responsibilities
- Provide exceptional guest check-in/check-out services using Opera property management system
- Manage reservations, room assignments, and VIP guest requests with precision
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and dining departments
- Execute upselling strategies for room upgrades and amenities
- Maintain a clean, organized front desk environment
- Participate in daily shift briefings and training sessions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Valid Ohio driver's license (for occasional errands)
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required