Job Description
Join our award-winning team at Grand Capital Hotel in the heart of Washington DC! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences through seamless check-ins, personalized service, and problem-solving excellence. This immediate hire position offers competitive pay, flexible shift schedules (days/evenings/weekends), and comprehensive training to launch your hospitality career. Enjoy a vibrant downtown location near iconic landmarks while working with a team that values professionalism and guest satisfaction above all.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Resolve guest inquiries and complaints with empathy and solution-oriented approaches
- Coordinate with housekeeping, maintenance, and dining teams for seamless operations
- Process payments, handle cash transactions, and maintain accurate financial records
- Market hotel amenities and local attractions to enhance guest experiences
- Maintain security protocols and confidential guest information
- Conduct daily audits of front desk operations and documentation
Qualifications
- 1+ years front desk or customer service experience in hospitality
- Proficiency in hotel management software (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred
- Valid driver's license and reliable transportation
- Basic knowledge of DC geography and tourist attractions
- Ability to stand for extended periods and lift 25 lbs