Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking a dynamic hospitality professional to deliver exceptional service in our vibrant downtown Oklahoma City location. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within our luxury property. If you thrive in fast-paced environments and possess a passion for creating memorable stays, apply today to start your rewarding career in hospitality!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, complaints, and requests with professionalism and empathy
- Process payments, manage cash drawer, and reconcile daily transactions
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Upsell hotel services and amenities to enhance guest satisfaction
- Maintain a clean, organized front desk and lobby area
- Participate in daily briefings and contribute to team success
Qualifications
- High school diploma or equivalent required
- 1+ years of hospitality or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with property management systems (e.g., Opera, Delphi)
- Strong problem-solving abilities and attention to detail
- Ability to multitask effectively in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of local attractions and services