Job Description
Join our award-winning hospitality team as a Front Desk Agent at the prestigious Minneapolis Grand Hotel! We're seeking energetic professionals to deliver exceptional guest experiences during flexible shifts. Enjoy competitive pay, complimentary staff meals, and opportunities for career advancement in downtown Minneapolis. Perfect for students, career changers, or those seeking supplemental income with a dynamic schedule.
Responsibilities
- Check in/out guests efficiently with hotel management software
- Manage reservations and room assignments via Opera PMS
- Resolve guest inquiries and concerns with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute safety protocols during emergency situations
- Upsell hotel amenities and local attractions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency in reservation systems (Opera, Fidelio)
- Strong communication and problem-solving skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Basic knowledge of Minneapolis attractions and services
- Valid driver's license and reliable transportation
- Ability to stand for extended periods