Job Description
Welcome to Grandview Hotel Group, where we redefine luxury and hospitality. We are currently seeking a dynamic and detail-oriented Part-Time Front Desk Agent to join our vibrant team in Cincinnati, Ohio.
As a vital member of our front-of-house team, you will be the first point of contact for our guests, ensuring they have a memorable stay. We pride ourselves on exceptional service and a supportive work environment that values every employee.
Why Join Us?
- Flexible scheduling to fit your lifestyle.
- Competitive hourly pay ranging from $18.00 to $22.00.
- Employee discounts on dining and amenities.
- Opportunities for professional growth within the hospitality industry.
If you are passionate about guest relations and want to be part of a world-class hospitality team, we want to hear from you!
Responsibilities
- Greet guests warmly upon arrival and ensure a smooth check-in and check-out process.
- Answer incoming calls and respond to emails promptly and professionally.
- Manage guest inquiries, requests, and complaints with patience and efficiency.
- Process payments and manage the front desk cash drawer accurately.
- Assist with concierge services and provide local area information to guests.
- Maintain the cleanliness and organization of the reception area and lobby.
- Collaborate with housekeeping and maintenance teams to ensure guest room readiness.
Qualifications
- High school diploma or GED required.
- Previous experience in hospitality, customer service, or front desk operations preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency with hotel management software (e.g., Opera, Little Hotelier) is a plus.
- Ability to work a flexible schedule, including weekends and holidays.
- Professional appearance and demeanor at all times.
- Basic computer literacy and data entry skills.