Job Description
Join our award-winning team at Grand Bay Hotel as a Front Desk Agent! We're seeking passionate individuals to create memorable experiences for our guests. No prior experience required – we provide comprehensive training to help you thrive in this dynamic hospitality role. If you're a people person with a smile, we want you!
Responsibilities
- Warmly greet and check in/out guests using our property management system
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle guest complaints with professionalism and empathy
- Process payments and maintain accurate financial records
- Provide local recommendations to enhance guest experiences
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent
- No experience required – training provided!
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including weekends/holidays
- Proficiency with basic computer applications
- Valid California driver's license (if va parking duties required)
- Positive attitude and willingness to learn