Job Description
Join our award-winning hospitality team at Sunset Ridge Hotel Group as a Front Desk Agent in vibrant El Paso, TX! We're seeking energetic professionals to deliver exceptional guest experiences at our newly renovated downtown property. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career advancement pathways within our growing portfolio. If you're passionate about hospitality and ready to make an immediate impact, apply today!
Responsibilities
- Check-in/out guests efficiently using PMS systems while maintaining accurate records
- Manage reservations and room assignments to optimize occupancy rates
- Address guest inquiries and resolve concerns promptly with solutions-oriented approach
- Process payments and handle cash transactions with 100% accuracy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through consistent service delivery
- Contribute to upselling initiatives for room upgrades and amenities
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera, PMS, or similar reservation systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Texas driver's license and reliable transportation
- Bilingual (English/Spanish) proficiency strongly preferred
- Basic knowledge of El Paso attractions and local services
- High school diploma or equivalent required