Job Description
Join Our Team at Grand Luxury Hotel Group!
We are currently seeking enthusiastic and customer-focused individuals to join our front desk team in Austin, Texas. This is an excellent opportunity for students, retirees, or anyone looking to start a career in the hospitality industry without prior experience.
At Grand Luxury, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. We offer a supportive work environment, flexible scheduling, and clear pathways for career advancement.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression and a smooth check-in process.
- Manage guest check-ins and check-outs efficiently, including verifying identities and processing payments.
- Answer incoming phone calls and emails in a professional manner, directing inquiries to the appropriate departments.
- Assist guests with local information, directions, and any special requests they may have.
- Maintain a clean, organized, and welcoming front desk area and lobby.
- Handle cash transactions and balance daily receipts accurately at the end of the shift.
- Collaborate with housekeeping and maintenance staff to ensure the highest standards of guest satisfaction.
Qualifications
- High school diploma or GED is preferred.
- Strong interpersonal and communication skills.
- A friendly, approachable, and professional demeanor.
- Ability to stand for extended periods and work a flexible schedule, including weekends and holidays.
- Basic computer literacy is a plus but not required (we provide full training).
- Ability to work well in a fast-paced team environment.