Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent where your smile creates memorable guest experiences! We offer competitive weekly pay, comprehensive benefits, and career growth opportunities in Ohio's thriving hospitality sector. If you're passionate about delivering exceptional service and thrive in dynamic environments, apply today to start your journey with us!
Responsibilities
- Check guests in/out efficiently using PMS systems
- Manage reservations and optimize room assignments
- Resolve guest inquiries with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions
- Uphold brand standards during all interactions
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with Opera, Fidelio, or similar PMS
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Flexible schedule availability (evenings/weekends)
- Basic knowledge of hotel operations