Job Description
Start your hospitality career with no experience required! We're seeking enthusiastic Front Desk Agents for our premium NYC hotel. Enjoy weekly pay, comprehensive training, and a dynamic environment where your customer service skills shine. Join our team and become the first impression of luxury hospitality in the heart of Manhattan.
As a Front Desk Agent, you'll manage guest check-ins/out, handle reservations, and resolve inquiries with professionalism. We provide all necessary trainingâno prior experience needed! Perfect for career changers or recent graduates seeking growth in the hospitality industry.
Responsibilities
- Manage seamless guest check-in/check-out processes with PMS software
- Handle reservation inquiries and modifications accurately
- Address guest concerns promptly and escalate when necessary
- Process payments and maintain financial transaction records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
- Maintain a clean and organized front desk area
Qualifications
- No prior experience requiredâcomprehensive training provided
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Proficiency with basic computer applications
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays