Job Description
Join our award-winning team at Oceanview Resort & Spa, Miami's premier luxury destination on South Beach. We're seeking passionate Front Desk Agents to create unforgettable guest experiences while showcasing Miami's vibrant culture. This role offers competitive compensation, career advancement opportunities, and an unbeatable beachfront location.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and coordinate with hotel departments
- Process payments and maintain accurate financial records
- Act as Miami tourism ambassador with local recommendations
- Operate PMS systems and maintain guest confidentiality
- Collaborate with concierge and housekeeping teams
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera PMS or similar property management systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Spanish fluency required (English proficiency mandatory)
- High school diploma or equivalent; hospitality degree preferred
- Miami tourism knowledge strongly preferred