Job Description
Join our award-winning downtown hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking a hospitality professional with a passion for creating memorable stays. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in Indianapolis's vibrant hospitality scene.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences
- Manage reservations and optimize room allocations
- Handle guest inquiries with professionalism and local expertise
- Process payments and maintain accurate guest records
- Coordinate housekeeping and maintenance requests
- Resolve guest concerns with solution-oriented approaches
- Uphold brand standards and safety protocols
Qualifications
- High school diploma; hospitality certification preferred
- 1+ years hotel or customer service experience
- Proficiency in PMS systems (Opera/Micros)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational skills
- Flexible schedule including nights/weekends