Job Description
Join our award-winning team at Grand Plaza Hotels and kickstart your hospitality career! We're seeking enthusiastic Weekend Guest Service Agents to create memorable experiences for our guests. No prior experience needed – we provide comprehensive training to develop your skills in front desk operations, guest relations, and problem-solving. Enjoy competitive pay, flexible weekend schedules, and opportunities for advancement within our growing hotel chain.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries with professionalism and warmth
- Manage room reservations and modifications
- Resolve guest concerns promptly and effectively
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash handling procedures
- Maintain accurate guest records and billing information
- Uphold brand standards in all guest interactions
Qualifications
- No prior hotel experience required
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to work weekends and holidays reliably
- Basic computer literacy and willingness to learn systems
- Positive attitude and customer service mindset
- Ability to stand for extended periods
- Must be 18+ years old