Job Description
Launch your hospitality career with Fresno Grand Hotel! We're seeking enthusiastic Front Desk Agents to be the first point of contact for our valued guests. No prior experience is required – we provide comprehensive training to ensure your success. Join our award-winning team in the heart of California's Central Valley and deliver exceptional service while building transferable skills in a dynamic environment.
As a Front Desk Agent, you'll handle check-ins/out, manage reservations, and resolve guest inquiries with professionalism. Our supportive team culture and growth opportunities make this ideal for career changers or recent graduates. Enjoy competitive pay, benefits, and the chance to work in one of Fresno's premier destinations.
Responsibilities
- Greet guests warmly and assist with check-in/check-out procedures
- Manage reservations and room assignments using our property management system
- Answer phones and respond to guest inquiries with exceptional service
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle guest complaints with empathy and problem-solving skills
- Maintain a clean and organized front desk area
Qualifications
- No prior experience required – we provide full training
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency and comfort with technology
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Flexibility to work weekends, evenings, and holidays
- Valid California driver's license (for occasional errands)