Job Description
Join our award-winning team at Grand Plaza Hotel Sacramento! We're urgently seeking a dynamic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, reservations, and special requests. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in California's vibrant capital.
Our ideal candidate thrives in fast-paced environments, possesses exceptional problem-solving skills, and shares our passion for hospitality. If you're ready to elevate your career in one of Sacramento's premier hotels, apply today!
Responsibilities
- Manage seamless guest check-in/check-out processes
- Handle reservation inquiries and room assignments
- Resolve guest concerns with empathy and efficiency
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management systems (Opera, Fidelio)
- Assist with VIP guest services and special requests
- Maintain front desk area cleanliness and organization
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in reservation software and MS Office
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights/weekends/holidays
- Valid California driver's license preferred
- Basic knowledge of Sacramento attractions and services
- High school diploma or equivalent; hospitality degree a plus