Job Description
Join our award-winning team at the luxurious Grand Plaza Hotel in downtown Columbus! We're seeking a passionate Front Desk Agent to create unforgettable experiences for our discerning guests. As the first point of contact, you'll embody our commitment to excellence while managing seamless check-ins, handling inquiries, and ensuring operational precision. Enjoy competitive benefits, growth opportunities, and a vibrant work environment in Ohio's capital city.
Responsibilities
- Deliver exceptional guest service during check-in/out procedures
- Manage reservations and room assignments with meticulous attention
- Address guest inquiries and resolve issues promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Utilize PMS systems for inventory and reporting
- Uphold brand standards and safety protocols
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in reservation management systems
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Flexible availability including nights/weekends
- High school diploma or equivalent required