Job Description
Join our award-winning hospitality team at Grand River Hotel Group, Kansas City's premier destination for luxury and comfort. We're seeking passionate individuals to deliver exceptional guest experiences at our vibrant downtown location. As a Front Desk Agent, you'll be the first point of contact for our international clientele, creating memorable moments through attentive service and local expertise. Enjoy competitive benefits, career advancement opportunities, and a supportive team environment in Missouri's cultural hub.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Process payments and manage billing inquiries with precision
- Coordinate housekeeping and maintenance requests for guest satisfaction
- Provide local recommendations and assist with travel arrangements
- Multitask in a fast-paced environment using hotel management systems
- Resolve guest concerns promptly and maintain positive relationships
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Strong communication and interpersonal skills
- Proficiency in hotel management software (Opera, Fidelio)
- Ability to work flexible shifts including weekends/holidays
- Attention to detail and problem-solving aptitude
- Basic math skills for financial transactions
- Positive attitude and teamwork-oriented mindset
- Previous customer service experience beneficial