Job Description
Welcome to the Oakland Grand Hotel & Suites, a premier destination known for its luxury and exceptional service. We are currently seeking a dedicated and friendly Front Desk Agent to join our dynamic hospitality team. This is an excellent entry-level opportunity for individuals passionate about customer service and eager to start a rewarding career in the hotel industry.
As the face of our hotel, you will ensure that every guest feels welcomed, valued, and comfortable from the moment they arrive. We pride ourselves on our warm atmosphere and commitment to excellence. We offer competitive wages, comprehensive benefits, and a supportive environment to help you grow professionally.
Why Work With Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Benefits Package: Medical, dental, and vision insurance available.
- Employee Discounts: Enjoy free stays and dining discounts.
- Flexible Schedule: Work-life balance with various shift options.
Responsibilities
- Check guests in and out efficiently using the property management system (PMS).
- Greet guests warmly upon arrival and provide assistance with luggage or directions.
- Handle front desk operations, including answering phones, managing emails, and responding to guest inquiries.
- Process payments accurately and resolve any billing issues or complaints professionally.
- Coordinate with housekeeping and maintenance teams to ensure room readiness and cleanliness standards are met.
- Maintain a clean, organized, and welcoming reception area at all times.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in hospitality, customer service, or retail is a plus but not required for this entry-level role.
- Excellent verbal communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Basic computer proficiency and ability to learn new software quickly.
- Ability to stand for long periods and work flexible shifts, including weekends and holidays.