Job Description
Join the elite team at Grand Plaza Hotel NYC, where luxury meets innovation in the heart of Manhattan. We seek passionate hospitality professionals to deliver exceptional guest experiences at our award-winning 5-star property. Enjoy competitive benefits, career advancement opportunities, and a vibrant work culture in one of the world's most dynamic cities.
Responsibilities
- Deliver personalized guest check-in/check-out services with exceptional efficiency
- Manage reservations and optimize room assignments using Opera PMS
- Resolve guest inquiries and complaints with diplomacy and speed
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Upsell hotel amenities and services to enhance guest satisfaction
Qualifications
- Minimum 2 years luxury hotel front desk experience required
- Proficiency in Opera PMS and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid New York State hospitality certification preferred
- Fluency in English; multilingual candidates strongly preferred