Job Description
Join our award-winning luxury hotel in the heart of downtown Raleigh! We seek passionate hospitality professionals to deliver exceptional guest experiences. Enjoy competitive benefits, career growth opportunities, and a vibrant work culture in North Carolina's capital city. Apply today and become part of our renowned team!
Responsibilities
- Provide exceptional check-in/check-out services with warm professionalism
- Manage reservations and optimize room assignments
- Resolve guest inquiries and complaints promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Utilize PMS systems for operational efficiency
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in Opera or similar PMS systems
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid NC driver's license preferred
- Professional appearance and demeanor
- High school diploma or equivalent required
- Spanish fluency a plus