Job Description
Join Our Baltimore Hotel Team Today!
Harborview Hotels is urgently hiring passionate individuals for our Baltimore, MD location. We're seeking dedicated hospitality professionals to deliver exceptional guest experiences during morning, evening, and overnight shifts. If you thrive in fast-paced environments and want to grow your career in the heart of Maryland's vibrant tourism industry, apply now!
Why Work With Us?
- Competitive hourly pay + performance bonuses
- Comprehensive benefits package (health/dental/vision)
- Free on-site parking and meal discounts
- Career advancement opportunities
- Modern hotel facilities in downtown Baltimore
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments
- Address guest inquiries and resolve complaints promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Monitor security protocols and emergency procedures
- Upsell hotel amenities and services
- Maintain cleanliness and organization of lobby area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with hotel property management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (early mornings, nights, weekends)
- Basic math and cash handling abilities
- Valid Maryland driver's license (if driving required)
- Ability to stand for extended periods
- Positive attitude and problem-solving mindset