Job Description
Join our award-winning luxury hotel in downtown Louisville! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a vibrant hospitality environment.
Responsibilities
- Check in/out guests efficiently while maintaining high service standards
- Manage reservations and room assignments using Opera PMS
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain clean and organized front desk area
Qualifications
- 1+ years hotel front desk experience preferred
- Proficiency with property management systems
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Flexible schedule availability (nights/weekends required)
- High school diploma or equivalent required