Job Description
Join our award-winning team at Grand Columbus Hotel, where luxury meets Midwestern charm! We're seeking a passionate Front Desk Agent to create unforgettable experiences for our discerning guests. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, handling inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of Ohio's premier hospitality destinations.
Responsibilities
- Deliver exceptional guest service during check-in/out processes
- Manage reservation systems and room assignments efficiently
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Execute upselling strategies for hotel amenities
- Maintain a clean and organized front desk area
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in hotel management software (e.g., Opera)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Basic knowledge of Columbus attractions and services
- Strong attention to detail and multitasking abilities
- High school diploma or equivalent required