Job Description
Join Nashville's premier luxury hotel as a Weekend Guest Services Agent! We're seeking passionate hospitality professionals to deliver exceptional guest experiences during our busiest weekend shifts. This role combines front desk operations with local expertise to create memorable stays for music city visitors. Enjoy competitive pay, premium benefits, and opportunities for advancement in a dynamic team environment.
Our downtown location offers proximity to iconic attractions like the Country Music Hall of Fame and Broadway entertainment district. Perfect for students, career-changers, or hospitality enthusiasts seeking weekend flexibility without compromising quality.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation modifications and VIP guest requests
- Resolve guest inquiries using local knowledge of Nashville attractions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest room readiness
- Execute upselling strategies for premium room packages and local experiences
- Maintain pristine front desk appearance and supplies
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Flexible weekend availability (Fri-Sun shifts)
- Exceptional communication and conflict resolution skills
- Proficiency in hotel property management systems (Opera preferred)
- Valid Tennessee driver's license and reliable transportation
- Basic knowledge of Nashville tourism landscape
- Ability to stand for extended periods and lift 25 lbs
- TABC certification (or willingness to obtain)