Job Description
Join Grand Harbor Hotels as a Weekend Hospitality Associate and become the heart of our guest experience! We're seeking passionate individuals to deliver exceptional service during peak weekend operations at our Baltimore waterfront location. This role offers the perfect blend of dynamic guest interactions, operational excellence, and weekend flexibility. Enjoy competitive pay, complimentary hotel stays, and growth opportunities within our award-winning hospitality group. If you thrive in fast-paced environments and take pride in creating memorable moments, we want you on our team!
Responsibilities
- Deliver exceptional guest service during check-in, check-out, and in-person inquiries
- Manage reservation systems and process payments accurately
- Maintain pristine lobby and common areas according to brand standards
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest concerns with professionalism and solution-oriented approaches
- Operate POS systems and maintain accurate documentation
- Participate in weekend inventory and supply management
Qualifications
- High school diploma or equivalent required
- 1+ years in hospitality, customer service, or retail preferred
- Weekend availability (Saturday/Sunday) mandatory
- Strong communication and conflict resolution skills
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Ability to multitask in high-volume settings
- Valid Maryland driver's license (if driving shuttle service)
- Positive attitude with commitment to service excellence