Job Description
Join our award-winning hospitality team at The Fort Worth Grand Hotel, where Southern charm meets modern luxury. We're seeking a dynamic Front Desk Agent to create unforgettable experiences for our discerning guests. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in one of Fort Worth's premier downtown locations.
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera property management system
- Handle guest inquiries with professionalism and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest experience
- Maintain security protocols for guest safety and property protection
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years front desk or customer service experience in luxury hospitality
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid Texas driver's license and clean driving record
- Strong attention to detail and multitasking abilities