Job Description
Join our award-winning hospitality team in downtown Columbus as a Front Desk Agent! We're seeking charismatic individuals to deliver exceptional guest experiences at our boutique hotel. Enjoy flexible scheduling, competitive pay, and a vibrant work environment in the heart of Ohio's capital. Perfect for students and hospitality professionals seeking part-time opportunities with growth potential.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle reservations, billing inquiries, and payment processing
- Provide local recommendations and assist with guest requests
- Maintain accurate guest records and confidential information
- Collaborate with housekeeping and maintenance teams
- Resolve guest concerns with professionalism and empathy
- Execute upselling strategies for room upgrades and amenities
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Proficiency with reservation software (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Flexible availability including nights/weekends
- Basic knowledge of Columbus attractions and transportation
- Positive attitude and commitment to hospitality excellence