Job Description
Join our award-winning hospitality team at Mountain View Resorts, where breathtaking mountain views meet exceptional guest experiences. We're seeking a dynamic Front Desk Agent to be the first point of contact for our valued guests in Colorado Springs. If you thrive in fast-paced environments and possess a passion for creating memorable stays, this is your opportunity to shine in the heart of Colorado's tourism capital.
As a Front Desk Agent, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with professionalism. Our competitive compensation package includes health benefits, employee discounts, and career advancement opportunities in a supportive, team-oriented culture. Discover why Condé Nast Traveler named us one of Colorado's top luxury destinations.
Responsibilities
- Efficiently manage guest check-in/check-out processes using property management systems
- Handle reservation inquiries and modifications with precision
- Resolve guest concerns promptly while maintaining service standards
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams for room readiness
- Provide local recommendations to enhance guest experiences
- Uphold strict confidentiality of guest information
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management software (e.g., Opera, RainMaker)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling accuracy
- Valid Colorado driver's license (for occasional errands)
- Spanish language proficiency preferred
- Must pass background check and drug screening