Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Sacramento as a Front Desk Agent! This entry-level position offers an exciting opportunity to kickstart your career in guest relations while experiencing Sacramento's vibrant downtown culture. We provide comprehensive training, flexible shift schedules (including nights/weekends), and a supportive team environment. Perfect for energetic individuals passionate about creating memorable guest experiences. What We Offer: Competitive hourly wages, employee discounts, career advancement opportunities, and a dynamic work atmosphere in the heart of California's capital.
Responsibilities
- Check guests in/out efficiently using PMS software
- Manage reservations and room assignments
- Address guest inquiries with exceptional service
- Process payments and handle cash transactions
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and billing information
- Uphold hotel brand standards and safety protocols
Qualifications
- High school diploma or equivalent
- Basic computer proficiency (MS Office, PMS systems)
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Attention to detail and problem-solving abilities
- Customer service experience preferred
- Positive attitude and teamwork mindset