Job Description
Join our award-winning luxury hotel team as a Front Desk Agent and launch your hospitality career in the vibrant heart of Atlanta! We're seeking energetic, customer-focused individuals to create unforgettable experiences for our international guests. Enjoy competitive pay, comprehensive benefits, and growth opportunities within our expanding portfolio of premium properties.
Responsibilities
- Deliver exceptional guest service through check-in/check-out procedures and concierge support
- Manage room reservations and optimize occupancy rates using our proprietary booking system
- Resolve guest inquiries and complaints with empathy and efficiency
- Process payments and maintain accurate financial transaction records
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Execute upselling strategies to enhance guest experiences and revenue
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 6 months customer service experience in high-volume environment
- Proficiency in hotel management systems (Opera, Amadeus, or similar)
- Exceptional communication and conflict resolution skills
- Ability to multitask and prioritize tasks during peak periods
- Valid driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays