Job Description
Join our award-winning team at the Omaha Grand Hotel, where we redefine luxury hospitality! As a Front Desk Agent, you'll be the welcoming face of our premier downtown destination. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in the heart of Omaha's thriving cultural district. We're seeking passionate individuals who transform every guest interaction into a memorable experience. Apply today to start your career in hospitality excellence!
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries using property management systems
- Resolve guest concerns promptly and professionally while maintaining high satisfaction scores
- Coordinate with housekeeping, maintenance, and security teams to ensure seamless operations
- Process payments accurately and maintain detailed guest records
- Promote hotel amenities and local attractions to enhance guest experiences
Qualifications
- Minimum 1 year customer service experience in hospitality or similar industry
- Proficiency in property management software (e.g., Opera, IDS)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- High school diploma or equivalent; hospitality certification preferred
- Flexible availability including evenings, weekends, and holidays
- Basic knowledge of Omaha attractions and transportation options